Home Instead

Scheduling and Service Coordinator

Sioux Falls, SD
Full Time
Mid Level

Scheduling and Service Coordinator


Join Home Instead as a Scheduling and Service Coordinator
Are you ready to join a high-performing team that supports and encourages you to be your best? This fast-paced position coordinates care between our clients and professional Caregivers, aiming to create extraordinary relationships. If you're energetic, level-headed, and passionate about making a real difference, we want you to join us!
What We Offer
  •  Dental insurance
  • Aflac insurance
  • IRA with 3% company match
  • Paid Holidays
  • A meaningful career in a vital industry
  • On-call responsibilities
  • Meaningful Work and Connections. You will be part of a team that truly cares about their clients and caregivers.

Key Responsibilities
  • Answer calls professionally and knowledgeably
  • Match clients and Caregivers based on needs, skills, and location
  • Schedule and oversee quality matches between clients and caregivers, ensuring satisfaction and safety
  • Maintain all documentation in compliance with state, federal and franchise standards.
  • Conduct introductions with caregivers and clients
  • Address client and Caregiver concerns as needed
  • Communicate openly with colleagues, Caregivers, clients, and family members
  • Uphold company policies, procedures, and business ethics
  • Perform caregiving in emergencies if on-call
Schedule: Monday to Friday and occasional weekends with On-call rotation

About Home Instead
Home Instead is a leading non-medical home care and companionship service provider with over 1,100 independently owned franchises globally. Our company thrives on core values like honesty and integrity, and you’ll work alongside a dedicated team making an impact.


Qualifications
  • High integrity
  • Excellent customer service skills and eagerness to learn
  • Strong organizational and typing skills
  • Ability to excel in a fast-paced, team-oriented environment
  • Adaptable and able to act with urgency
  • Completes criminal background, MVR, drug screen, and reference checks
  • Passion for working with the aging population is preferred
  • Ability to travel locally as needed to meet clients and provide support

Requirements
  • Experience in a service-focused role, with a dedication to "doing what’s right" for clients
  • Strong organizational skills and comfort with technology
  • Commitment to high standards of compliance and service quality
  • Ability to travel locally as needed to meet clients and provide support
  • Flexible availability for occasional after-hours or weekend duties
To Apply: Submit your resume .
 

Technical Proficiency (Preferred)

  • Familiarity with systems like Outlook, WellSky (ClearCare), Salesforce, and Microsoft Office Suite
If you are ready to join a caring, impactful organization with a passion for improving the lives of seniors, we encourage you to apply!
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